Frequently Asked Questions

What does DRS stand for?

DRS stands for Distribution Resourcing Services.

What services does DRS offer?

DRS provides a range of distribution and logistics services, including doorstep delivery, room of choice delivery, assembly, and disposal services for both residential and commercial clients.

How does DRS ensure the safety and security of goods during transportation?

DRS prioritises safety with strict stacking, weight monitoring, and manual aids. We avoid pushing or dragging items, train our team well, and use specialised equipment. We also maintain vehicle reliability through trusted partnerships and proactive maintenance.

What areas do you deliver to?

DRS provides delivery services nationwide, covering a wide range of locations across the UK.

What types of products do you deliver?

DRS specialises in delivering furniture and large household items, including sofas, beds, tables, and more.

How can I track my delivery?

Customers can track their deliveries through our online tracking system or by contacting our customer service team for assistance.

What happens if I miss my delivery?

If you miss your delivery, our team will make arrangements to reschedule it at a convenient time for you.

Do you offer assembly services?

Yes, DRS offers assembly services for furniture and other large items upon request. Please let us know at the time of booking if you require assembly.

What are your delivery hours?

Our standard delivery hours are Monday to Friday, 9:00 AM to 6:00 PM. We also offer Saturday delivery appointments for customers who are unavailable during weekdays.

Are there any additional fees for delivery?

DRS offers transparent pricing with no hidden fees. However, additional charges may apply for certain delivery services or special requirements. Please contact us for more information.

Do you provide same-day delivery?

DRS does not currently offer same-day delivery services. However, we strive to accommodate urgent requests whenever possible. Please contact our customer service team for assistance.

Can I change my delivery address or date?

Yes, you can change your delivery address or date up to a certain point before your scheduled delivery. Please contact our customer service team as soon as possible to make arrangements.