DELIVERY PROCESS FOR FUNITURE ORDERS

• The delivery crew will text your 2 hour delivery window by 6pm the evening prior to delivery..

• You will be notified 15 minutes before our arrival by text message.

• On arrival, our crew will remove their shoes/wear overshoes and walk the route to where the products will be placed.

• Please note, access to the room of choice must be clear and have substantial room for items to be assembled.

• If you have paid for assembly, we will take your items to the room of choice, unpack, assemble and remove all packaging.

• If there are any issues with your products, our team will take the relevant images and escalate this to the Suppliers Customer Services team via email with a full report. The Suppliers Customer Service team will be in touch with you within 48 hours to provide an update.

• If you find yourself unavailable to be present at point of delivery but you have a neighbour or a safe place you would like us to deliver to, please ensure this is shared with us at point of contact when booking or via email.

DELIVERY PROCESS FOR SPECIALIST / SMALL ITEMS

• The delivery crew will text your 2 hour delivery window by 6pm the evening prior to delivery.

• You will be notified 15 minutes before our arrival by text message.

• Your item is booked for a doorstep delivery so the crew will ask for a signature at your front door.

• If there are any issues with your products, our team will take the relevant images and escalate this to the Suppliers Customer Services team via email with a full report. The Suppliers Customer Service team will be in touch with you within 48 hours to provide an update.

• If you find yourself unavailable to be present at point of delivery but you have a neighbour or a safe place you would like us to deliver to, please ensure this is shared with us at point of contact when booking or via email.