Frequently Asked Questions

What does DRS stand for?

DRS stands for Distribution Resourcing Services.

What services does DRS offer?

DRS provides a range of distribution and logistics services, including doorstep delivery, room of choice delivery, assembly, and disposal services for both residential and commercial clients.

How does DRS ensure the safety and security of goods during transportation?

DRS prioritises safety with strict stacking, weight monitoring, and manual aids. We avoid pushing or dragging items, train our team well, and use specialised equipment. We also maintain vehicle reliability through trusted partnerships and proactive maintenance.

What areas do you deliver to?

DRS provides delivery services nationwide, covering a wide range of locations across the UK.

How can I track my delivery?

Customers can track their deliveries through our online tracking system or by contacting our customer service team for assistance.

What happens if I miss my delivery?

If you miss your delivery, our team will make arrangements to reschedule it at a convenient time for you.

Do you offer assembly services?

Yes, DRS offers assembly services for furniture and other large items upon request. Please let us know at the time of booking if you require assembly.

What are your delivery hours?

Our standard delivery hours are Monday to Friday, 7:00 AM to 6:00 PM. We also offer Saturday delivery appointments for customers who are unavailable during weekdays.

Are there any additional fees for delivery?

DRS offers transparent pricing with no hidden fees. However, additional charges may apply for certain delivery services or special requirements. Please contact us for more information.

Do you provide same-day delivery?

DRS does not currently offer same-day delivery services. However, we strive to accommodate urgent requests whenever possible. Please contact our customer service team for assistance.

Can I change my delivery address or date?

Yes, you can change your delivery address or date up to a certain point before your scheduled delivery. Please contact our customer service team as soon as possible to make arrangements.

What to do if I haven’t received my two hour time slot?

You will receive a two hour time slot text by 6pm the day before delivery. If you haven’t received this , please contact our office directly on 01494 936451 or bookings@drsdelivers.co.uk

What happens if my goods did not fit on delivery?

Please contact the company you purchased your item from who will discuss alternative options with you

What happens if my property is damaged on delivery?

Please contact our office on 01494 936451 or bookings@drsdelivers.co.uk. This will then be escalated to our complience manager who will be in contact with you in the next 48 hours to discuss

What happens if I’m out during my two hour time slot?

If there is no answer at the property , the delivery team will wait up to 15 minutes from their arrival until they unfortuately have to move onto their next delivery

What happens if I have a complaint regarding the delivery service?

To raise a complaint, please contact us directly on 01494 936451 or bookings@drsdelivers.co.uk. This will then be escalated to our compliance manager who will investigate and revert back to you with feedback within 48 hours